Terms of Use

ClearStep is an NDIS provider offering domestic and cleaning services, personal care, community access and transport, and social and companionship support to NDIS participants. Our website provides general information about our services and allows prospective participants and their representatives to contact us.

By visiting, browsing, or using this website in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to all visitors, users, and others who access the website.

All content on this website, including text, graphics, logos, images, and layout, is the property of ClearStep or its licensors and is protected by Australian copyright law. Nothing on this website grants you any licence to use our intellectual property without express written permission.

ClearStep endeavours to keep the information on this website accurate and current. However, we do not warrant that all content is complete, accurate, or up to date. Service details, pricing, and availability may change without notice.

Nothing on this website constitutes professional medical, legal, or financial advice. Always confirm details directly with us before making decisions.

ClearStep operates in accordance with the NDIS Act 2013 (Cth), the NDIS Code of Conduct, and the NDIS Practice Standards. Use of this website does not create a service agreement or guarantee the provision of any NDIS support. A formal Service Agreement must be executed before services commence.

Our website may contain links to external websites, including the NDIS Commission, myGov, or other service directories. These links are provided for your convenience only. ClearStep accepts no responsibility for the content or privacy practices of any third-party website.

To the maximum extent permitted by law, including the Australian Consumer Law, ClearStep excludes all liability for any loss or damage, whether direct, indirect, incidental, or consequential, arising from your use of or inability to use this website, or reliance on its content.

Where liability cannot be excluded by law, it is limited to the greatest extent permitted.

This website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy to understand how we collect and use your personal information.

ClearStep reserves the right to amend these Terms of Use at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

These Terms of Use are governed by the laws of the State of Victoria, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Victoria.